Privacy Policy

We collect information you provide directly to us when you create an account, make a purchase, use our services, or communicate with us. This includes:

Account Information: Name, email address, password, and billing information when you register for SIPE.

Content Data: Book manuscripts, voice recordings, editor content, and any other creative content you produce using our platform.

Usage Data: Information about how you use our services, including features accessed, pages visited, time spent in the editor, and interaction patterns.

Payment Information: Credit card numbers, billing addresses, and transaction history processed through our secure payment providers (Stripe).

Communication Data: Messages you send to our support team, community posts, and feedback submissions.

Device and Technical Data: IP address, browser type, operating system, device identifiers, and cookies (see our Cookie Policy for details).

We use the information we collect to:

Provide, maintain, and improve our services, including the book editor, publishing tools, and analytics dashboards.

Process transactions and send related information including purchase confirmations and invoices.

Send you technical notices, updates, security alerts, and support and administrative messages.

Respond to your comments, questions, and requests and provide customer service.

Train and improve our AI models for the writing assistant and voice-to-text features. Your content is never shared with third parties for this purpose.

Monitor and analyze trends, usage, and activities in connection with our services.

Detect, investigate, and prevent fraudulent transactions and other illegal activities.

Personalize and improve your experience, including providing content recommendations.

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf, such as payment processing (Stripe), email delivery, hosting (Vercel), and analytics.

Publishing Platforms: When you choose to publish a book, we share necessary metadata with your selected distribution platforms (e.g., Amazon KDP, Apple Books).

Legal Requirements: When required by law, regulation, legal process, or governmental request.

Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

With Your Consent: When you have given us explicit consent to share your information.

We retain your personal information for as long as your account is active or as needed to provide you services.

Book Content: Your manuscripts, recordings, and creative content are retained for as long as your account exists. You may delete any content at any time.

Account Data: Retained for the duration of your account. Upon account deletion, we remove your data within 30 days, except where retention is required by law.

Analytics Data: Aggregated, anonymized analytics data may be retained indefinitely for service improvement purposes.

Backups: Encrypted backups may retain deleted data for up to 90 days before permanent deletion.

We implement industry-standard security measures to protect your information:

All data is encrypted in transit (TLS 1.3) and at rest (AES-256).

Payment information is processed through PCI-DSS compliant payment processors and is never stored on our servers.

We conduct regular security audits and penetration testing.

Access to personal data is limited to employees who need it to perform their job functions.

We maintain an incident response plan and will notify affected users within 72 hours of discovering a data breach.

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.

Correction: Request correction of inaccurate or incomplete data.

Deletion: Request deletion of your personal data (subject to legal retention requirements).

Portability: Request a machine-readable copy of your data.

Objection: Object to processing of your personal data for certain purposes.

Restriction: Request that we restrict processing of your personal data.

To exercise any of these rights, contact us at privacy@sipe.com.

SIPE is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

We use Standard Contractual Clauses approved by the European Commission and other appropriate safeguards to ensure your data is protected during international transfers.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

If we make material changes, we will provide additional notice via email or a prominent notice on our service.

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: privacy@sipe.com

Self Independent Publishing Expo

Attn: Data Protection Officer